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F37 Foundry Limited

Frequently Asked Questions

We’ve put together an easy to follow Frequently Asked Questions guide. Find out information on your order, font formats, installation, and technical support below…

ORDERING ONLINE

What forms of payment do you accept?

  • Visa, Visa Debit, Visa Electron, MasterCard, Solo, Maestro UK, Maestro International, American Express and PayPal are all accepted. For orders over £1000 we accept Wire/Bank Transfer but please contact us first to arrange the payment.

Are my details secure?

  • We use tried and tested Secure Sockets Layer (SSL) 256-bit encryption technology on every one of our financial transactions. This is all handled by Europe’s largest payment gateway provider, which means everything 100% safe and secure.

What is your returns policy?

  • We can’t allow customers to cancel any order once is has been accepted by F37 Foundry. This is purely down to the nature of instant access online font software.

Do you offer a guarantee?

  • Yes. All F37 Foundry products come guaranteed free from technical defects. Please make sure you check our FAQ section, as 99% of our technical enquiries can be answered here. Should you encounter any problems however, please contact us within 7 days of receipt. We offer free technical support to all registered font users. In the unlikely event that goods need to be returned, we will supply you with a Return Authorization Number (RAN). We can then issue either replacements or credit. F37 Foundry does not accept liability for goods that have been altered, modified or repaired without our consent, or for any defects that are wholly or partly as a result of negligence or improper handling, or any other cause outside F37 Foundry’s control.

Where can I download my invoice?

  • All your purchase invoices are available for you to download directly from the email that came with your purchase.

Do you offer student discounts?

  • Unfortunately, we do not offer student discounts, but you’re welcome to download our trial fonts for non-commercial educational purposes.

Why is my order pending or processing?

  • It’s usually for one of two reasons. Either the order has not been successfully submitted, or the nominated PayPal account is short of funds and will take 3–5 working days for a bank transfer to happen. Check both, and if you need any help please get in touch.

Do you charge VAT/TAX?

  • EU customers are charged VAT at the rate specific to their country. If you submit your VAT number into our system you may be eligible for 0% VAT but failure to submit may result in VAT being charged, for which F37 Foundry cannot be held accountable. IMPORTANT: Due to unforeseen circumstances regarding Brexit in the United Kingdom, you agree by using our website that F37 Foundry is not liable for any incorrect VAT/Tax charges should the United Kingdom leave the European Union. We will do our best to make sure all of our VAT/Tax charges are in line with any new regime under United Kingdom law.

DOWNLOADING FONTS

How do I download the fonts I have ordered?

  • Once you have placed an order for F37 Foundry font software, you will receive an email confirmation with a link to download your files to your machine.

Some fonts are missing from my order?

  • If you notice anything missing from your order then please contact us.

INSTALLING FONTS

How do I install fonts on a PC?

  • First unzip the font folder. In some Windows packages you can simply double-click the font icon and click ‘Install’. In other Windows versions you’ll need to go to ’Control Panel’ then ‘Appearance and Personalisation’ and then ‘Fonts’. Then it’s just ‘File’ and ‘Install New Font’, make your selection and hit ‘OK’.

How do I install fonts on a Mac?

  • Fonts are installed on a Mac using the Font Book application. This is where you can install new fonts, remove old ones, view your complete font library and even organise your fonts into collections. Go to ‘Finder’ then ‘Applications’ to open Font Book, or just double-click on any font file. To install a new font, double-click on the new font file. Font Book will preview the font and will show an ‘Install Font’ button. For installing multiple fonts at once, open Font Book and go to ‘File’ and ‘Add Fonts’. Here you can select a folder containing multiple fonts. Click ‘Open’ to install the selected fonts. Alternatively, you can consider paid software such as FontXplorer Pro for better organization, and access to additional features of our software.

How do I install fonts on Mobile or iPad

  • You can now install F37 Foundry fonts on your iOS devices (on the basis you have an App license of course) by using a simple application called AnyFont. Still stuck? Check out the video tutorial.

USING FONTS

The font I have purchased look different?

  • The most likely explanation is that you have the OpenType features activated. Open up the “OpenType” window in any design application to get an idea of the juicy alternates available in many of our typefaces.

What does OpenType mean?

  • Put simply, OpenType is a file format for desktop fonts. Just as you have jpegs and pngs for images, you have TrueType and OpenType file formats for desktop fonts. It’s typically the preferred file format because it’s compatible with both Mac and Windows, and it can move between each platform without any problems. OpenType also allows the user to access a range of additional glyphs within font including ligatures, figure sets, small caps, stylistic alternates, titling alternates, contextual alternates, old-style numerals, icons, ordinals, swashes, and more. You may also be surprised to hear that the OpenType file format can contain more than 65,000 glyphs for one single typeface!

How do I access OpenType alternates?

  • In Photoshop, Illustrator and InDesign, go to the ‘Character’ palette and select the OpenType pop-up menu. Any alternate glyphs in OpenType fonts can be manually selected via the ‘Glyph’ palette. Most Mac and Windows applications are compatible with OpenType via ATM Light or the native operating system.

TROUBLESHOOTING

How do I adjust desktop font rendering?

  • Desktop font rendering can be adjusted in most Adobe applications by changing the fonts the anti-alias settings. You can do this in Adobe Photoshop by highlighting your desired text, and then choosing either sharp, crisp, strong, or smooth as your anti-alias setting.

How do I adjust webfont rendering?

  • Webfont rendering is similar to Desktop in the sense that they are both controlled using the anti-alias settings, however this time we can fine tune this within the CSS file. To do this, adjust your settings for the font using webkit-font-smoothing or moz-osx-font-smoothing.

Why is Microsoft cutting off the font?

  • Occasionally you may notice a glitch with the way your fonts are displayed or printed. Ascenders or descenders might appear cut off, or your printer driver might appear to substitute fonts at random. Don’t panic, our fonts are not broken, this is a known Microsoft bug that has been addressed in an article on their site, where you can find a step by step solution to fix it: https://support.microsoft.com/en-us/kb/291353

MY CART

What does the “License Holder” box mean?

  • When obtaining a Desktop or WebFont license from F37 Foundry, you will be prompted with a box that’s entitled “LICENSE HOLDER” during checkout. If you licensing the fonts on behalf of a commercial project, or personally you must fill in this information with the correct details.

Where's my account?

  • As we’re running on the Shopify platform, we don’t have user accounts enabled. This means in order to make another purchase, you simply add the font to your basket and click checkout via Paypal.

DESKTOP FAQ

How many desktop licenses do I need?

  • Desktop licensing is for installation of our software on up to 5 machines, for non-commercial and non-consumer facing purposes only. Everyone working on the project needs to have their own Desktop License to install the fonts on their local machine, including any outside contractors, third-parties, or manufacturers. You must never send F37 Foundry fonts directly to any third-party, as you will be in breach of the terms of our End User License Agreement.

Do I have a Desktop or a Webfont license?

  • Desktop Fonts have an (OTF) OpenType file extension. Webfonts are available to purchase from our online store in EOT, TTF, WOFF, and WOFF2 formats.

How many licenses do I need?

  • Our Desktop fonts come with a 5-User Desktop installation license (CPU) which can be adjusted at the checkout. Every computer that uses the font will need a license. Please carefully read our End User License Agreement for further details. For commercial use of our software, you must contact us directly at [email protected] with the necessary details of yours or your clients project requirements.

Does the designer or client buy the fonts?

  • Usually it’s the designer (or the studio, agency, etc.) because they’re the ones who will work with the fonts at design stage. Once the design stage has been approved by the client, you must contact us at [email protected] to discuss your clients specific requirements. IMPORTANT: Our Desktop Licenses are for non-commercial purposes only, and all commercial usage requires an upgrade. When in doubt, remember this: if the font has to be on someone’s computer, they need to have a license for it.

Can I send fonts to a third-party contractor?

  • Everyone working on the project needs a license to install the font software, including any outside contractors, third-parties, manufacturers, agencies, any and all other parties who are directly or indirectly involved with a project using F37 Foundry font software. All these parties should purchase their own Desktop installation license separately.

Can I modify the fonts or hire someone too?

  • No. Check the EULA. You do not have any permissions under any circumstances to illegally modify our software. By agreeing to the terms of our End User License Agreement, any unauthorized modification of our software shall be considered a breach of contract. Opening fonts in a font-editing program, making modifications and then generating font files with those modifications is expressly prohibited by the license. If you’d like to make modifications to a font for a project then please contact us first to discuss your custom font development requirements. We handle lots of ‘custom font’ projects for clients, but only our company is prohibited to make any necessary adjustments to our software.

Can I convert the font into another format?

  • We offer OTF, TTF and @font-face. Format conversions are not permitted by the license, and if you convert our software without permission you will be committing copyright infringement. If you need @font-face files and you only have a desktop font, then you’ll need to purchase the webfont(s) from our site directly.

Can I install fonts on both my laptop & PC?

  • Yes if they are based in the same location. Our standard Desktop licenses allow for installation on up to 5 machines, as long as they are based in the same location, for example an office. If two people are using the fonts separately, one on your laptop and one on your desktop, in a different location - then you need two licenses.

Can I use your fonts on my website?

  • There are two options with our desktop license. One is to create an image file out of artwork that contains one of our fonts. The second is to use sIFR, provided the swf file cannot be downloaded and only a restricted set of domains are allowed access. To do this you need to modify the customize_me.as before exporting the swf. If you need any guidance on how to do this, please get in touch. If you prefer to use the CSS rule @font-face then check out our webfont license. IMPORTANT: Our Webfont licenses are permitted on a read only text basis, should the webfonts form any “unique branding situation”, or make up of any brand or corporation, this IS NOT included within the terms of our Webfont End User License Agreement, is known as a “Brand Font” and you should contact us directly at [email protected] to discuss these external licensing requirements.

Which license do I need for building an app?

  • Our license doesn’t include embedding or including fonts in software. For that you need to contact us directly to discuss your APP project. If the application you’re developing is a game, then the same rules will apply.

WEBFONT FAQ

Do I need a webfont to use fonts online?

  • Not necessarily. Our webfont license is specifically for using fonts with the CSS rule @font-face. Webfonts are formatted differently to desktop fonts. They can’t be installed for use in design, layout, illustration, word-processing or other programs on your computer. Unless your web project uses @font-face, a desktop license is probably a better fit for your project. IMPORTANT: Please read the terms of our Webfont End User License Agreement which goes into details regarding usage of our Webfonts specifically.

Do you support @font-face?

  • Yes! A webfont license can be purchased for most F37 Foundry fonts. You’ll receive @font-face css files plus TTF, EOT and WOFF formats that can be self hosted on your server.

Do you offer a format that isn’t @font-face?

  • Our webfont license only covers the WOFFs and EOTs provided by us. Font replacement techniques such as Cufon or typeface.js are not permitted with our desktop or webfont licenses.

If I host the fonts, do I have to protect them?

  • We have two minimum requirements stated in our license: • To prevent unlicensed third-party access, ie. ‘hotlinking’. • To disallow direct download of webfonts (which is unrelated to the @font-face process of styling text)

How do I know how many pageviews I need?

  • Google Analytics, AWStats, Webalizer or Logaholic can all be used to track pageviews on your website. Please note that pages per visit (pages p/v) and unique visitors are different to page views and should not be used as guidance.

How many domains can use the webfonts?

  • The license stipulates that your page view amount applies to one single domain name. However, that domain can’t have multiple top-level domains and subdomains, you will require a separate license for each sub-domain, or top-level domain hosted. Regardless of variation in domain names, all content must be owned and controlled by you.
  • Examples of multiple top-level domains: example.com, example.net, example.org, example.fr, example.dk
  • Examples of multiple subdomains: shop.example.com, blog.example.com, fr.example.com,
  • Example of one unique second-level domain: www.example.com, shop.example.com, shop.example.net, blog.example.dk, france.example.com, www.example.org

Can I change the domain after my order?

  • Please notify us of your new domain name within seven days of changing it and be sure to include an order number or identifying details so we can easily find your info and update the domain. You can transfer a licensed domain over but you can’t transfer your license to another person or entity. The new domain must still be owned by you with the content under your control.

I need more than 10 million page views.

  • We are always happy to quote on a case-by-case basis so please contact us with any licensing needs that go beyond what you see on our website.

How do I use webfonts?

  • We have two type of license, which specifically allow different kinds of web usage. Our webfont license is for people who want to use our fonts with the CSS rule @font-face. If you want to add fonts to your website the traditional way – through images or sIFR – a desktop license is the right choice and there is no need to purchase a separate webfont license.

How do I install webfonts on my site?

  • There are lots of online resources to help you do this. Paul Irish wrote a brilliant article entitled Bulletproof @font-face.

What is an EOT and WOFF file?

  • EOT, or Embedded OpenType, is a web-only font compatible with Internet Explorer 5+. WOFF, or Web Open Font Format, is also a web-only font that is compatible with Firefox 3.6+, Safari 5.1+, Chrome 6+, Internet Explorer 9+ and Opera 11.10+. WOFFs and EOTs are exclusively for use with @font-face and cannot be installed or used as a regular desktop font.

What are your webfont license terms?

  • The details of our webfont license, and some FAQs too, can be found outlined in our Webfont End User License Agreement.

Are webfonts different to Desktop fonts?

  • Yes. Our webfonts can’t be installed on your computer to be used like desktop fonts. They are for use with @font-face only. We have separate desktop versions available for all our webfonts.

What does a webfont order contain?

  • Your webfont order will contain self-hosted @font-face CSS files including your font in TTF, EOT WOFF and WOFF2 formats.

What is a web based app?

  • Web-based apps don’t embed or include font files in the app. The fonts are accessed via @font-face and won’t display if the user is not connected to the Internet. The content’s origin is a web page that is viewed from within a native app (for example via UIWebView in iOS or WebView in Android) or that operates as an app, though not native. A web-based app is restricted to hand-held devices that run mobile operating systems. Webfont license restrictions still apply, such as the ability to serve only WOFF and EOT font files.
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